Terms of use

Introduction

This Refund Policy explains how customers of Hilfal Digital (“we”, “us”, or “our”) can request refunds after purchasing our digital products from this website. This policy applies to all customers who purchase or use our products and services.

Themes Refund Policy

Our business primarily revolves around digital products — themes, and soon, components. We offer a 7-day money-back guarantee from the date of purchase if the customer's product-related reasons comply with our refund conditions:

• Refunds will only be issued for purchases within the first 7 days.

• If the theme does not function as described, or there are glitches on your website caused by our product.

• If significant technical issues are encountered and confirmed by our technical support team that cannot be solved within seven days of being brought to our attention.

• In case of an accidental duplicate purchase of the same product, we will refund the cost of the additional purchase.

Exceptions to Our Refund Policy

Please note that the following cases are not covered under our refund policy:

• Renewals or upgrades of our products or services.

• If the purchase was made more than 7 days ago and you did not submit at least one support ticket to Hilfal Digital regarding the issue within this period.

• The refund request arises from the customer's dissatisfaction with a feature or functionality that we explicitly stated isn't available or included in the product.

• The product was purchased by mistake or by another individual who had legal access to your payment method, and the product was already downloaded and/or the license key was activated.

• You did not provide our support team with sufficient evidence such as error logs, system snapshots, or website access (in some cases).

• We may cancel or refuse a refund if we find evidence of fraud or other manipulative behavior, such as claiming features we did not promise.

Procedure to Claim a Refund

To claim a refund, customers must submit a ticket to our support department via our website within 7 days from the date of purchase. The request must include a valid and specific reason along with the necessary proof. You can also email the issue directly to Support@Hilfal.Digital.

Please note: Refunds may take up to 14 business days to process, and will be issued back to your original method of payment.

Changes to This Policy

We may occasionally update this Refund Policy. The updated date will be stated at the start or end of this policy. By continuing to use our website and services, you agree to the policy updates.

Acceptance

By purchasing any of our products from this website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We reserve the right to change or modify the current refund policy without prior notice.

Purchases from Third-Party Marketplaces

If you have purchased our themes from platforms other than our website (such as Webflow, Framer, or LemonSqueezy), this refund policy does not apply to you. Please refer to their respective return policies for such purchases. We do not have any control over their operations and policies. You may reach out to us by email for support and assistance with claiming a refund, but we cannot guarantee any results.